Faq

What types of pet toys does Puppylulu currently focus on developing and producing?

Puppylulu focuses on developing and producing interactive toys that promote real interaction between owners and pets. Our toys turn playtime into a shared experience that enhances the bond between pets and their owners. We aim for our products to provide moments of joy and connection for both.

Does Puppylulu offer custom design services?

Yes, even though we only produce one or two products per cycle, we still offer custom design services to meet the unique needs and brand image of specific customers.

What materials does Puppylulu use for its toys, and are they safe?

We carefully select the highest quality, pet-safe materials to ensure our toys are both durable and safe.

How does Puppylulu ensure the quality of its products?

Our quality control process ensures that each toy meets the highest standards. Attention to detail is reflected in every aspect of our products.

What is Puppylulu's production capacity?

We produce one or two products per cycle, but our production capacity is sufficient to meet growing demand while maintaining high standards.

Does Puppylulu provide OEM services?

Yes, we offer OEM services, allowing customers to customize our toys according to their needs.

What is the minimum order quantity (MOQ) for Puppylulu's products?

Our minimum order quantity for each product is 3000 pieces.

How does Puppylulu handle international logistics?

We work with experienced logistics partners to ensure our toys are delivered safely and on time to anywhere in the world.

Do Puppylulu's products comply with international safety and quality standards?

Yes, our products meet all relevant international safety and quality standards.

What packaging options does Puppylulu offer?

We offer custom packaging services to meet our customers' branding and marketing needs.

Can customers visit Puppylulu's manufacturing facilities?

We welcome customers to visit our production facilities to better understand our production process and quality control.

How does Puppylulu achieve sustainability in its manufacturing process?

We are committed to using sustainable materials and production methods to reduce our environmental impact.

What payment methods does Puppylulu accept?

For new customers, Puppylulu currently only accept TT (Telegraph Transfer). We do not accept credit, Western Union, PayPal, Alipay, COD, L/C or OA.

What are the payment terms for sample orders?

Sample orders require full prepayment, but these costs can be deducted from subsequent bulk orders.

What special considerations does Puppylulu have for long-term partners?

We value long-term partnerships and are willing to offer flexible payment terms to these customers.(Condition: Accumulated shipment amount ≥ 200,000 U.S.D)

What is Puppylulu's standard production cycle time?

Our standard production cycle is 5 weeks, depending on the complexity of the product and order volume.

Does Puppylulu offer training for its partners?

Yes, we provide detailed product training for our partners and also connect customers with overseas KOL/KOC. We help promote our products in target markets through short video platforms like YouTube, Instagram, and TikTok.

What is the development time for custom designs?

The development cycle for custom designs usually ranges from 6 to 9 weeks, depending on the complexity. We work closely with customers to meet their timeline requirements.

What if I need to procure other pet supplies that you do not manufacture?

While we have discontinued the production of conventional toys to focus more on R&D, design, and customer feedback collection, we have developed an extensive network of suppliers and manufacturers over the years. We are happy to share information about other high-quality suppliers and products with you. Please contact our sales team via email for more details.

Please note that these FAQ entries are designed to provide transparent and comprehensive business information to help customers understand Puppylulu's business practices and product offerings.